Good place to pull off I81 and take a brake. The good was good and there is a gasoline station close by.
This place doesn't deserve 1 star. I went there and ordered a happy hour strawberry popping candy slushy. At first, the clerk said that she can give me extra candy, if I wanted it. I was like, sure but can you put the candy at the top? She said, "no problem." The first slushy she gave me had candy at the bottom. I said, can you remake this, because you said that you can put the candy on the top. She said, sure. She remade it then handed it to me. I looked at the amount of candy, and it didn't look like it had extra candy on it. When I mentioned my observation to her, she tried to convince me that there was extra candy on top. I was like, "no there is not. I watched you make it. You only used 1 pack of candy. If you say you can put extra candy on it, then I want extra candy on it." She retrieved an extra pack of poppin candy and poured it on top. I thanked her, then I left feeling satisfied....until I got to my car and took a sip of it. THE Worst tasting strawberry slushy EVER. I've ordered the same slushy from two other Taco Bells and received a quality product ever time. But the slushy at the Taco Bell in Troutville was the worst. It was watered down so much, it didn't taste like strawberry. Plus I was appalled that the clerk tried to make a fool out of me by lying to me about her putting extra candy on the slushy, when she and I both knew that she didn't. And, the restaurant looks as unclean as their employees. I saw one food assembler place his gloved hands on his hips, touching his clothes, then he placed them on food - disgusting! Another was leaning on the food preparation area, and the area was covered in leftover food - disgusting! I'm glad I didn't order food from that place.
The girl running the register was either brand new or not very bright; perhaps a bit of both. Had to correct the order multiple times. Otherwise the food was good and the place was clean.
Horrible wait in the drive thru as others have mentioned, it took 25-30 minutes from ordering to get my food, and I only had 2 people in front of me. And I was asked if I wanted sauce, I said yes and got none. Not to mention I looked in my bag and was missing my nacho supreme order, 5 more minutes and I got it, but without the extra beef I paid for. Worst Taco Bell I have ever been to, nobody even apologized for the long wait time. Food was decent though, but not worth the wait, and poor customer service.
This Taco Bell is one of the worst I have ever been to. My children love Taco Bell and we live close by but I have given up on this place. It takes way too long for you to get your food inside and in drive thru. They ALWAYS mess up the order and the employees provide the worst customer service. The last time I came in I timed my wait. When I walked in their was several people waiting on food but no one in line. So I waited close to 25 minutes for them to acknowledge me and take my order and another 37 minutes to get my good. That's crazy!
Taco Bell is a US Meal Takeaway based in Troutville, Virginia. Taco Bell is located at 2700 Lee Highway South, Troutville, VA 24175, USA.
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